Support Center

Learn more about your device with guides, shopping support, and more.

Re-record the fingerprint.

Enter the Settings--Security--Fingerprint--Fingerprint management. If no screen lock has been set, it is necessary to set the fingerprint and other lock modes at the same time.
Enter an unlocking pattern in accordance with the prompt displayed on the screen, enter the screen to add a fingerprint, and then add a fingerprint in accordance with the prompt displayed on the screen. If the fingerprint already exists, the system will prompt "The fingerprint already exists." You need to add it with another finger. Both the new fingerprint and the old fingerprint can unlock the screen. If the old fingerprint data is no longer needed, you can delete it.

Related articles

Photos are blurred after being zoomed in

This is normal. You can adjust the camera resolution to the maximum to reduce the ambig...

Read more  
How to zoom in a photo?

You can zoom in or out with two fingers.

Read more  
What is the default path for saving photos/video files? How to change it?

Open the camera, and tap the setting icon above the screen. The setting is displayed. S...

Read more  
How to Obtain an NFC-Supported SIM Card

To experience the NFC-enabled analog function, you need to replace the NFC-SIM card in ...

Read more