...

Support Center

Learn more about your device with guides, shopping support, and more.

What is warranty policy for the ZTE Devices?

Warranty Notice

The Warranty Policy is only applicable to products purchased by you directly from the following address: ztedevices.com(“ZTE”). If you purchase products through offline channels or other channels, please contact the final vendor who sells the products to you. 

ZTE's local subsidiaries or service center shall not be liable for the warranty of products purchased on ztedevices.com(“ZTE”).

Before you deliver your product to ZTE or an Authorized Service Center for maintenance/repair under this Warranty, you have to backup and delete all the personal information and data (such as phone numbers, texts, pictures, etc.) that you have stored.

What is covered by this Warranty?

1 The product which purchased online are free from defects in materials and workmanship by ZTE Authorized Service Centers under normal use and use in accordance with the respective User guide, during the warranty period.

2 Consumer law in some countries does not allow limitations on the warranty period or on the type of parts covered by a warranty. The warranty period of ZTE does not exceed the maximum warranty period of the local legal policy.

 3 The repair or replacement of a defective product during the warranty period will not be charged to the consumer (for parts, labour or otherwise). All defective products, parts, signs or equipment shall become the property of ZTE.

4 A valid proof of purchase with the date needs to be kept and required to present when claiming warranty. Under the circumstance of unable to provide proof of purchase, ZTE reserves the right to refuse the service with respect to the warranty claim.

What is not covered by this Warranty

What this warranty does not cover:

Defects or damages resulting from the misuse of this product.

Defects or damages from abnormal use, abnormal conditions, improper storage, exposure to moisture, dampness or corrosive environments, unauthorized modifications, unauthorized repair, neglect, rough handling, abuse, accident, alteration, improper installation, incorrect voltage application, food or liquid spillage, acts of God.

Normal wear and tear of the equipment or normal aging of equipment.

If the Product has been opened, modified or repaired by anyone other than a warranty service centre or if it is repaired using unauthorized spare parts.

If the serial number or mobile accessory date code has been removed, erased, defaced, altered or are illegible in any way subject to sole judgment of manufacturer.

ZTE does not warrant the operation of the product will be uninterrupted or error-free.

How to request repair service

This tutorial will guide you how to request repair service on “ztedevices.com”.

1. regarding to the items which purchased from “ztedevices.com”, if you need any help, please contact ZTE Support Center via email/hotline.

2. If you need the repair service, please submit a “Repair Service” sheet via “repair application”, our customer service will contact you at the first time and tell you the corresponding repair guide.

3. Regarding to the out of warranty repair, the customer needs to pay the round-trip shipping cost, ZTE Authorized Service Centers will provide the quotation to you for confirmation after receiving and checking the device, ZTE Authorized Service Centers will start to repair after you paid the out of warranty service fee. 

4. ZTE Authorized Service Center will send the device to you as soon as the repair is completed.

5. ZTE will not take any responsibility for the failure of delivery due to incorrect information.

6. You may use the waybill Number to track shipping status.

LIMITED WARRANTY

TO THE EXTENT PERMITTED BY APPLICABLE LAW, THIS LIMITED WARRANTY IS YOUR SOLE AND EXCLUSIVE REMEDY AGAINST MANUFACTURER AND MANUFACTURER'S SOLE AND EXCLUSIVE LIABILITY IN RESPECT OF DEFECTS IN PRODUCT. HOWEVER, THIS LIMITED WARRANTY SHALL NOT EXCLUDE NOR LIMIT ANY OF YOUR LEGAL (STATUTORY) RIGHTS UNDER THE APPLICABLE NATIONAL LAWS.

TO THE EXTENT PERMITTED BY APPLICABLE LAW MANUFACTURER'S DOES NOT ASSUME ANY LIABILITY FOR LOSS OF OR DAMAGE TO OR CORRUPTION OF DATA, FOR ANY LOSS OF PROFIT, LOSS OF USE OF PRODUCTS OR FUNCTIONALITY, LOSS OF BUSINESS, LOSS OF REVENUES OR LOSS OF ANTICIPATED PROFIT, INCREASED COSTS OR EXPENSES OR FOR ANY INDIRECT, OR SPECIAL OR CONSEQUENTIAL LOSS OR DAMAGE. TO THE EXTENT PERMITTED BY APPLICABLE LAW, MANUFACTURER'S LIABILITY SHALL BE LIMITED TO THE PURCHASE VALUE OF THE PRODUCT. THE ABOVE LIMITATIONS SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CAUSED BY DEFECT OF PRODUCT IN MATERIAL, DESIGN AND WORKMANSHIP.


Related articles

Can I purchase add-ons during the repair process?

Our repair services are strictly limited to repairing or replacing your device. We will...

Read more  
Can I purchase specific parts for my device?

Unfortunately, we do not sell specific parts.

Read more  
What should I do if I received a broken phone?

Before we take you through the refund process, we would first like to apologize for the...

Read more