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Support Center

Learn more about your device with guides, shopping support, and more.

I'm experiencing a bootloop issue.

If your device restarts continuously, please try the following


1. Force restart the device by pressing power button for 10 seconds, your device should start normally.

2. If the device’s battery was zero & left uncharged for an extended period of time, the display will show a “Low battery” screen and shut down automatically. Please charge the device for at least 30 minutes and try again.



Note: While charging the device if the device gets too hot (40 degrees or above), please stop charging and disconnect the charger.




If the issue is not resolved after performing these troubleshooting steps, please contact our customer support team for further help.


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