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When the phone appears to freeze or hang, please follow the troubleshooting steps listed below:- Freezing in StandbyIf the device freezes and doesn't respond to the touch, please back up all data, clear the cache and flash to the latest OS version.- Freezing in third-party AppsPlease check whether the issue occurs in a single third-party App or other third-party Apps as well.1. If the issue occurs in one third-party App, please uninstall the responsible third-party App, clear your cache and check the latest update.2. If the issue occurs with other third-party Apps, make sure the app is compatible with the latest Android version. Try uninstalling all responsible third-party Apps, clear the cache, back up all of your data and flash back to the latest official version of OS.Freezing while loading AppsPlease back up all your data, clear the cache, uninstall the latest update(Enter into Setting--Apps--All to view), finally restore the factory settings or flash back to the official latest OS version.If the steps above did not solve the issue, we recommend applying for after-sales service.
Issues that occur on phones when the power is on are usually related to one of the phen...
Reboot issues may be classified as the following,
Reboot in standby: The device freezes...
Within the settings menu, select "System" > "Reset." Please note that this will delete ...
How can I back up my data?
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